The Customer or the Investor? Who goes first?

What does history tell us about the obligation of a company to deliver profits to its investors as opposed to its obligation to satisfy its customer? Several months ago, United Airlines experienced a public relations nightmare when it mistreated one of its customers while forcibly removing him from an overbooked flight. Since then, many airlines have received bad press in the form of multiple customer complaints, Read More

Is the Customer Always Right?

Is the customer always right?  Customer service in the airline industry has recently taken a beating. It has been impossible to turn on the television or surf social media sites lately without coming across the now infamous video of a seemingly unconscious physician being dragged off a United Airlines jet by guards. This public relations nightmare for United Airlines could have been easily avoided if the airline Read More

The Main Thing- How To Focus On Your Business Goals

“The main thing is to keep the main thing the main thing.” Have you ever heard this statement before? It was made popular in the late 90’s by Stephen Covey, who was widely known for his successful book, “The 7 Habits of Highly Effective People.” Even if you haven’t read the book, you’ve probably heard quotes from it. When he coined this poignant phrase, Harvard educated Covey was on to something, and even now, over Read More

A Rising Tide Lifts All Boats- Stay Afloat In A Changing Economy

Today’s political climate has produced some interesting discussion topics and even more interesting candidates.  Regardless of the result, this month’s election will definitely be historic.  Many economists are predicting that either presidential candidate will likely bring more strain on one or more segments of the population.  Business owners around the country are speculating not on whether this election will Read More

Restaurant Owners: Critical Issues That Must Be Defined in Your Vendor Agreements

Operating a successful restaurant requires you to deal with vendors on a regular basis. They provide you with food, beverages, equipment, linens, and other products you need to run your business – and it’s important that you have a legal agreement with them. These agreements establish clear expectations for each party and ensure that the relationship begins on solid legal footing. When establishing an agreement Read More

Attention Trade Business Owners: How to Protect Yourself Legally While Working with Subcontractors

When you are working with subcontractors on a large project, it’s important to set out the basics in advance. A well-prepared agreement will confirm the nature of the work, its timeline, and who is responsible for what, so that everyone’s interests are protected and there are no damaging miscommunications. To review, a general contractor is responsible for coordinating the project and guiding it to a successful Read More

Restaurant Owners: Are You Focused on Employee and Customer Safety?

Owning a restaurant is a notoriously difficult business, and there are unfortunately plenty of things that can go wrong. One of the most devastating situations that a restaurant owner can face is a lawsuit filed by a customer or an employee. That’s why it’s so important to focus on the safety of your employees and your customers… not only is it the right thing to do, but it can also dramatically reduce your risk of Read More

If You Run a Business, You’ll Probably Face a Lawsuit. So Be Prepared!

Owning your own business is a part of the American Dream for many people. There is nothing better than choosing your own hours and leaving a legacy for your children. But there are downsides to owning your own business, including the possibility of facing a lawsuit that you’re forced to defend. In fact, if you own your own business, you shouldn’t ask “if” you get sued, but “when.” The good news is that you can take Read More

Five Critical Components Your Business Contracts Must Have

Strong business contracts provide essential protection for your business and your customers. Effective contracts clearly define the terms of your engagements and protect your business in the event that things go wrong. Below are five particularly important elements of a strong business contract: Properly Identify the Parties Involved Each part in the contract need to be identified.  You can’t just list their Read More